Appointments

Routine appointments

To request a routine appointment, you can:

• use an online form to request a consultation
• use the NHS App (currently limited to booking blood test appointments)
• phone us on 0151 639 4616 from Monday to Friday, 8am to 6:30pm
• visit the surgery during opening hours and speak to a receptionist

When you get in touch, we’ll ask what you need help with. This allows us to understand how urgent your problem is so we can find the most suitable person to help you. We have trained our reception team to direct you to the most appropriate service.

If you contact us online, we will be in touch within two working days.

Patients can book appointments with practice nurses by phone or in person. Online booking for nurses isn’t available at present.

All patients will be offered an appointment with a doctor within 48 hours. If you would like an appointment with a specific doctor then you may have to wait a little longer. Please note that each appointment is for one person. If two people need to be seen, please make two appointments. This will avoid delays for everyone, otherwise long waits are inevitable.

Doctors are available for appointments every weekday evening through the Enhanced Access scheme. Weekend appointments also available. These appointments will be at Miriam Medical Centre (Laird Street, Birkenhead). Please call our reception team to book these.

Urgent appointments

To request an urgent appointment, you can:

• phone us on 0151 639 4616 from Monday to Friday, 8am to 6:30pm
• visit the surgery during opening hours and speak to a receptionist

Types of appointment offered

We may offer you:

• a face-to-face appointment
• a phone call or video consultation
• a text message or email, for example inviting you to visit the surgery for a blood test

Appointments by phone, video, or text/email offer greater flexibility. This often means quicker consultations.

Home visits

We offer home visits for housebound patients or those too sick to come in. Call us before 10:30am on the day you need a visit on 0151 639 4616 and we’ll arrange it for you.

Your GP will visit you at home if they believe your condition needs it and will decide how soon the visit should happen. Please be ready to give enough details so the doctor can plan the visit.

You may also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancelling or changing an appointment

You can cancel by:

• calling us on 0151 639 4616 from Monday to Friday, 8am to 6:30pm
• following the instructions in your text reminder
• via the NHS App

To change your appointment to another day or time, please call us.

Training surgery

We help train medical students at our surgery. They may watch and learn during your visit with your consent. If you don’t want a student present, please let us know.

Out of hours

Service	Details
Walk-in centres and minor injuries	Visit the Wirral Community NHS Foundation Trust website for further information. Pre-bookable slots are available by calling 111 from any phone.
GP out of hours	Please call 111 from any phone for advice when we’re closed, or visit the NHS 111 website.
Emergencies	You should always call 999 in an emergency situation, even if we are open.